Resources
Support
The fastest way to get unstuck — and where to send feedback.
support@playgent.com — typically a same-day response, faster on weekdays.
What to include
A snappy, productive support thread usually has:
- Your workspace ID (visible at the top of the Hub).
- The player ID or content ID involved, if any.
- A screenshot or short clip — especially for visual / theming bugs.
- The browser & OS if it's a player issue.
- For API problems: a
curlthat reproduces the issue and the timestamp of the call (we can correlate with logs).
Status
Live status: status.playgent.com (placeholder — incident updates ship next).
Feedback
Feature requests and product feedback: feedback.playgent.com.
Security
Disclose security issues privately to security@playgent.com. We acknowledge within 24 hours.